Frequently Asked Questions

The hours and access length for a course is found at the top of the full outlines underneath the title of the course. The number of hours displayed is the amount of time it should take a normal student to complete that course. Beside the hours is the access length for the course. Most of our courses are 12 months in length so it will display 12 Months. (i.e. 300 Hours / 12 Months Access)

If you want to determine your level of proficiency with computers, a great free resource is the https://www.digitalliteracyassessment.org/ provided by the Northstar Digital Literacy Project. Completion of modules one through four would demonstrate enough proficiency with computers to be able to take an online course.

Disabilities come in many forms, including but not limited to hearing impairment, visual impairment, and cognitive disorders. Reasonable efforts will be made to accommodate all users who require compliant web browsers, enabling software, or assistive devices. We strive to ensure the accessibility of our education and training programs to students with special needs by staying up to date on current practices, applying new technologies and advancements, and conducting testing throughout development of the education and training programs. Accessible Web design provides benefits to both those using assistive technology, as well as others. It provides benefits to users with text-based browsers, low-end processors, slow modem connections, or users who do not have state-of-the-art computer equipment. It also allows for easier access to the Internet via technologies, such as internet-enabled phones or personal digital assistants. Students must notify ProTrain 10 days prior to the start date of their course for ProTrain to provide accommodations. For an academic adjustment, you will be required to provide documentation prepared by an appropriate professional, such as a medical doctor, psychologist, or other qualified diagnostician. The required documentation may include one or more of the following: a diagnosis of your current disability, as well as supporting information, such as the date of the diagnosis, how that diagnosis was reached, and the credentials of the diagnosing professional; information on how your disability affects a major life activity; and information on how the disability affects your academic performance. The documentation should provide enough information for you and your school to decide what is an appropriate academic adjustment. The student bears the responsibility for any payments associated with the acquisition of the aforementioned documentation.

No. This school is not required to issue 1098 T forms at this time, pursuant to the IRS eligibility requirements. The student should seek guidance from a tax professional as to the possible deductibility of expenses, as this school is not authorized to provide tax advice. The school encourages students to maintain records of their expenses.

Students should have at least a 10th grade reading level in order to take a course. More additional prerequisites can be found on each individual course outline if necessary.

Services begin with the Registration Process and include technical support, customer support, and Learning Management System support. Students enrolled in MyCAA and WIOA programs will also receive portal management support. ProTrain provides course content updates and support for students throughout their training, including monthly progress reports, email check in, and direct calls to students. Upon completion, students will receive a Certificate of Completion and national certification exam registration assistance, where applicable. Should students require additional time, course extension can be processed, where available.

We will attempt to notify students as soon as possible about upcoming exam changes via our course outlines and monthly progress reports. If a student is in a course where the certification exam has expired, the student still has the remaining duration of their enrollment time in the current course content. Once the new course content is available, students are contacted on a case by case basis to work with them on their options to receive the new content. In most cases, students will receive a heavily discounted upgrade fee for the new content.

A student will attempt to resolve a grievance with the person involved. If a student is unable to resolve the grievance with the person involved, it should be submitted in writing to that person’s supervisor. If the grievance is still unresolved after two days, the student should submit a written summary to grievance@protrain.edu. A meeting will be set up to include the student, person involved, and someone from the executive leadership team. Every effort will be made to resolve the grievance at this point. Students that have addressed their concern to the executive leadership team and have not reached their desired outcome, or have an issue directly related to the executive leadership team the student will be referred to file a formal complaint with a higher governing authority. ProTrain is accredited by Middle States Association Commissions on Elementary and Secondary Schools and must have a procedure and operational plan for handling student complaints. The student may also consider contacting he school’s accreditor. Middle States Association Commissions on Elementary and Secondary Schools 3624 Market Street, 2 West Philadelphia, PA 19104 Main Telephone Number: 267-284-5000 Email: info@msa-cess.org State Complaint Information Students in certificate programs have a right to file complaints with the North Carolina Community College System (NCCCS): North Carolina Community College System 5026 Mail Service Center Raleigh, NC 27699-5026 (919)733-7051 For more information, send an email to: studentcomplaint@northcarolina.edu

Completion Rate data is from the past two years and excludes learners who dropped or withdrew from their program. Data only includes learners who completed at least 50% or more of their program. The completion rate based on students who have progressed through at least half of the program is a benchmark used by several content providers. It distinguishes the success of students who demonstrated a personal investment in their course of study.